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FAQ (Pre Application)

Frequently Asked Questions (Pre-Application)

How much will I paid per hour?


Hourly Pay Rate







In addition to the rate shown above you will also acrue holiday pay equivalent to 12.07% to be paid out on request.

What is the typical shift length?

You would normally be required on site for between 4 & 8 hours, with the typical shift being 6 hours long.

How many hours am I guaranteed?

Due to the flexible nature of the matchday working, you will be on a zero hour contract. You are expected to work every matchday.

When will I get paid?

You will be paid on Friday the week after your shift(s). Weeks run Monday-Sunday, so if you work you on a Wednesday night it will be 9 days later, if you work Sunday it will be 5 days later.

​What tasks will be I expected to complete?

General retail duties, your main focus will be on creating a great fan experience, quickly and accurately serving customers, ensuring adequate replenishment of stock and potentially working on a till.

Other potential tasks you might be trained in include T-Shirt Printing and VIP Click & Collect.

What training will be provided?

Full training in the "City Way" will be provided.

Do I need to have used a till before?


What is the dress code & is there a uniform provided?

Uniform is provided.

What will my typical day look like?

You will be collectively briefed by one of the senior team, you will then be assigned a designated section or duty to complete throughout the day, these tasks can include shopfloor service, using the tills, stock replenishment and shirt printing.

​Do I get to watch the game?

No, sorry! Whilst this is a great place for football fans to work due to the amazing atmosphere at the Etihad, there is too much to do during the game for staff to watch the match.

Will I be needed on any days that aren’t Premiership or European games?

Yes absolutely, there are a number of fantastic events held at the Etihad Stadium that we might require your support at, in addition to days that are typical busy for retail.

Will I be expected to serve food or clean toilets?

No, this is a retail support role. ​

What does the store look like?

Check out some pictures here (will open in a new window).