Email mcfcretail@priorityrecruitment.co.uk (please only email once you have read the FAQ and below), or reply to your payslip; payslips@priorityrecruitment.co.uk 

If you have a query about the portal & how to use it, the guide might help.

Start with our videos (https://www.youtube.com/playlist?list=PLyUBxdijKGPv1DZ7vnqNlPtRAE_EkPwQw), then reach out to us.  

Call 07874 864566.  If we don't answer, leave a voicemail & send a follow up email. There is no time/day you shouldn't call.  I.e. Yes, still call at 2am, on bank holidays etc.  Thanks.  

Call 07874 864566. If we don't answer, leave a voicemail & send a follow up email. There is no time/day you shouldn't call.  I.e. Yes, still call at 2am, on bank holidays etc.  Thanks.  

Non-Matchday parking: Use car park near the store.

Matchday Parking : This must be pre-booked at least 72 hours in advance. Message us directly for this link or check your emails.

There is no free parking available at the Arndale store.

Please review the dress code here.

If you need a UCAS or employment reference, please direct them to email Priority Recruitment at mcfcretail@priorityrecruitment.co.uk or reference-request@priorityrecruitment.co.uk .

Telephone references will not be given.  We typically complete references within 2 business days.  If you need to put a specific name, Use Kieron Smithson, Head of HR.

You will be paid on Friday the week after your shift(s).

Weeks run Monday-Sunday, so for example, if you work on a Wednesday night, you will get paid 9 days later. If your shift is on Sunday, you will get paid 5 days later.

For current pay rates please see the main FAQ.

Payslips will generally be available in the portal Friday AM, however this can be up to 6pm Friday.  

The portal link is; https://priorityrecruitmentservices.evertime.co.uk/

The user guide for the portal is available here.

From 1st September 2024 payslips will come out from a new email address, please add payslips@priorityrecruitment.co.uk to your address book.  Whilst the mcfcretail@priorityrecruitment.co.uk email is your general contact, you can reply to the payslips email if you have a pay query.  

Holiday pay balances and requests are now made in the portal. 

https://priorityrecruitmentservices.evertime.co.uk/ The user guide for the portal is available here.

The cut off for guaranteed payment on Friday is 12:00 Tuesday*.  

Updates from 1st September 2024:

Calculate & Retain (existing model) 

Your holiday pay is calculated weekly and added to your holiday pay pot, each weeks accrual is available for pay out from the following week.  There is no time limit to claiming, if you leave your balance of holiday pay will be paid out to you.  This will be the default holiday holiday pay model.

Calculate & Pay (new option from Sept' 24.)

Your holiday pay is calculated and added to your payroll that week.  You will not accrue a pot of money, as it will be paid out instantly.  

To move to Calculate and Pay, please email mcfcretail@priorityrecruitment.co.uk to request the change. Requests made after 12:00 on Tuesday* will be actioned the following week.   

*During certain weeks (bank holidays/christmas etc) there maybe changes to cut off dates, which will be communicated in advance.

Christmas & New Year weeks 2024 the cut off is 12:00 Monday

Firstly, please try to ALWAYS clock in and out using Rosterfy. If you do happen to forget to clock in/out/both then please complete this form: https://docs.google.com/forms/d/e/1FAIpQLSeXJ_aN2F7kKk--BnmfnTIqdRlqVA5R1RBgbOXzUbx8A-cHhQ/viewform?usp=send_form ASAP after finishing your shift. We will then seek verification.

If you fail to clock in/out, you should anticipate being paid a week late due to the additional admin.

Missed clocks must be submitted no later than 6pm on Sunday.

The MCFC policy is that staff who test positive for COVID-19 cannot work for 5 days from test. We have to adhere to this as we share the building.

Anything else (non-urgent): Email mcfcretail@priorityrecruitment.co.uk. or whatsapp us on the number/button below. 

Anything else (urgent): Call: 07874 864566.  If we don't answer, leave a voicemail & send a follow up email. 

Contact us on WhatsApp

We cannot opt out for you, you must follow the process provided by Nest: https://www.nestpensions.org.uk/schemeweb/memberhelpcentre/opting-out/how-to-opt-out.html

As a PAYE employer, we keep all deductions transparent and limited strictly to what is required by law. We do not charge for uniforms, admin fees, or umbrella-style margins.

The deductions we make from your pay include:

✅ Statutory Deductions

These are required by HMRC and include:

• Income Tax (PAYE): Calculated based on your earnings and personal tax code.

• Employee National Insurance Contributions (NICs): Payable once your earnings pass the weekly or monthly threshold.

• Student Loan Repayments: If applicable, these are automatically deducted based on your earnings and loan plan.

• Pension Contributions: If you are enrolled in a workplace pension scheme, your contributions will be deducted unless you opt out.

✅ Court-Ordered Deductions (if applicable)

If we receive an official order (e.g. an Attachment of Earnings Order), deductions will be made from your pay in accordance with the legal instruction.

💡 Note: All deductions are variable and depend on your earnings and personal tax circumstances. You will always be able to see a full breakdown of any deductions on your payslip.

If you have any questions about your deductions or payslip, just let us know—we’re happy to help.