Email mcfcretail@priorityrecruitment.co.uk (please only email once you have read the FAQ and below).

If you have a query about the portal & how to use it, the guide might help.

Book absence on Flux, ensure you give a reason - blank requests will be rejected.

Call 07874 864566.  If we don't answer, send a follow up email. 

Call 07874 864566. If we don't answer, send a follow up email. 

Non-Matchday parking: Use blue car park.

Matchday Parking : This must be pre-booked at least 48 hours in advance. Message us directly for this link or check your emails.

There is no free parking available at the Arndale store.

Please review the dress code here.

If you need an employment reference, please direct them to email Priority Recruitment at mcfcretail@priorityrecruitment.co.uk or reference-request@priorityrecruitment.co.uk .

Telephone references will not be given.  We typically complete references within 2 business days.  If you need to put a specific name, Use Kieron Smithson, Head of HR.

At the Manchester City Store, we use a Time Attendance System (PEP). The system offers an app (FLUX) and by using this app you can view how many hours you have worked, fill in your work availability and confirm your work schedule.

Apple: https://apps.apple.com/gb/app/pep-me/id1414197462 

Android: https://play.google.com/store/apps/details?id=nl.nedapstaffingsolutions.pepapp 

YouTube support videos here: https://www.youtube.com/playlist?list=PLkeWM6Ev6E9yqrDowyzSRpVHHbC-5ksnK 

To check if you have already submitted your availability on the app, use the calendar icon in the top right:

You will be paid on Friday the week after your shift(s).

Weeks run Monday-Sunday, so for example, if you work on a Wednesday night, you will get paid 9 days later. If your shift is on Sunday, you will get paid 5 days later.

For current pay rates please see the main FAQ.

Payslips will generally be available in the portal Friday AM, however this can be up to 6pm Friday.  

The portal link is; https://priorityrecruitmentservices.evertime.co.uk/

The user guide for the portal is available here.

Holiday pay balances and requests are now made in the portal. 

https://priorityrecruitmentservices.evertime.co.uk/ The user guide for the portal is available here.

The cut off for guaranteed payment on Friday is 12:00 Tuesday.  

Please note requests for holiday pay after this may still be processed that week. Requests from Thursday onwards will always be next week.  

Firstly, please try to ALWAYS have your clock-in card and use it at the start and end of each shift. If you do happen to forget to clock in/out/both then please email mcfcretail@priorityrecruitment.co.uk ASAP, stating the date, times worked, reason for missed clock and the manager you were reporting to on shift. We will then seek verification.

If you fail to clock in/out, you should anticipate being paid a week late due to the additional admin.

The MCFC policy is that staff who test positive for COVID-19 cannot work for 5 days from test. We have to adhere to this as we share the building.

Anything else (non-urgent): Email mcfcretail@priorityrecruitment.co.uk.

Anything else (urgent): Call/WhatsApp: 07874 864566.  If we don't answer, send a follow up email. 

Contact us on WhatsApp

With the festive period fast approaching, we wanted to reach out to you to give notice around a few payroll changes.

As you are aware, the Christmas Holidays will result in the working week being curtailed by a few days. Whilst an exciting celebration, it does cause a challenge we need to navigate together to ensure you are aware of the days you will be paid for. We have had to alter our payroll deadlines to accommodate the new BACs deadline.

This will cause a change to the normal pay periods for two weeks only;

Week Commencing Monday 18th December

Pay for the previous week will be received on Friday 22nd as normal.

4 day working/pay week (Monday 18th > Thursday 21st) will be paid on Friday 29^th.

All missed clock notifications & Holiday pay requests in by 12:00 Thursday 21^st – NO EXCEPTIONS

Week Commencing 25th December (Actually starts, Friday 22^nd)

10 day working/pay week (Friday 22nd>Sunday 31st)

Closed on Christmas Day – Open all others.

All missed clock notifications in by 12:00 Sunday 31^st – NO EXCEPTIONS

All Holiday pay requests in by 17:00 Friday 29^th – NO EXCEPTIONS

Hours worked 22nd> 31^st will be paid on Friday 5th.

Summary of variations for MCFC team

If working 22^nd, 23^rd or 24^th - Pay a week later than normal.

Missed clocks and Holiday requests need to be in earlier than normal. 

We need your support to ensure you get paid.  If you fail to meet any of the required deadlines, there will be an unavoidable delay to your pay.

We look forward to your support in this matter.  If you do have any questions please reach out to us in the usual ways.