Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions

Are you considering applying to join the retail team at Manchester City? Here are the answers to some of the questions you might want to ask. Learn more and apply below!
  • How much will I be paid per hour? (new rates as of 1st January 2024)
    Your Age Pay Rate Hourly
    21+ £11.44
    18,19 or 20 £9.83
    16 or 17 £6.60

     

    In addition to the rate shown above, you will also accrue holiday pay equivalent to 12.07%, to be paid out upon your request.

  • What is a typical shift length?

    Stadium Team: Matchdays - you would normally be required on-site for between 4 & 8 hours, with a typical shift being 6 hours long. Other shifts vary on request & availability.

    Arndale Team:  Shifts are typically between 6 and 8 hours long, running all days of the week. The trading hours are 9am - 7pm from Monday until Saturday and 10am-4pm on Sundays.

  • How many hours am I guaranteed?

    Both Teams: Due to the flexible nature of the work, you will be on a zero-hour contract. Stadium Team are expected to work every matchday.

  • When will I get paid?

    Both Teams:  You will be paid on Friday the week after your shift(s).

    Weeks run Monday-Sunday, so for example, if you work on a Wednesday night, you will get paid 9 days later. If your shift is on Sunday, you will get paid 5 days later.

  • What tasks will I be expected to complete?

    Both Teams:  General retail duties. Your main focus will be on creating a great fan experience, quickly and accurately serving customers, ensuring adequate replenishment of stock, and occasionally working on a till.

    Other potential tasks you might be trained in include t-shirt printing and picking orders for Click & Collect.

    Stadium (Hospitality/Premium) Team: The team is divided, with some of the team providing a world-class experience to VIP guests inside the stadium. Other members of the team will be working in the external units around the Stadium. Both will be arranging delivery of Click & Collect orders, helping with the ordering process, and providing excellent customer service at all times.

    Optional - Warehouse work: We also offer shifts in the warehouse. This is a small warehouse where the focus is on garment distribution, unboxing, etc. It is not a large, Amazon-style picking/packing warehouse. All shifts in the warehouse are opt-in unless you are hired specifically for this role.

  • What training will be provided?

    Full training in the 'City Way' will be provided.

  • Do I need to have used a till before?

    No.

  • What is the dress code? Is there a uniform provided?

    A uniform is provided.

  • What will my typical day look like?

    You will be collectively briefed by one of the senior team, you will then be assigned a designated section or duty to complete throughout the day, these tasks can include shop floor service, using the tills, stock replenishment, or shirt printing.

  • Will I be needed on any days that aren’t matchdays?

    Absolutely, there is a number of fantastic events held at the Etihad Stadium that might require your support, in addition to days that are typically busy for retail.

    Matchdays don't affect the shift pattern at Manchester Arndale.

  • Do I get to watch the game?

    No, sorry! Whilst the stadium is a great place for football fans to work due to the amazing atmosphere at the Etihad, there is too much to do during the game for staff to watch the match.

    If you have a season ticket but still want to work for us, consider applying for our Arndale or Warehouse roles.

  • Will I be expected to serve food or clean toilets?

    No, this is a retail support role.

  • What is the exact location?

    Stadium Store: Etihad Campus, Ashton New Rd, Manchester M11 3FF https://goo.gl/maps/15dmxbTqgBqhMQxn7
    Arndale Store: Manchester Arndale, Unit 11/12 Manchester Arndale Centre 12 Market Street, Manchester M4 1AJ

    Office (Recruitment & Payroll): Priority Recruitment, 4th Floor, 39 Deansgate, Manchester, M3 2BA

  • What do the stores look like?

    Scroll down to the bottom of the page to see the photo gallery covering both sites.

  • I have a question, how do I easily get in touch?

Join the best team on the pitch.

Learn more about our current opportunities and apply.

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