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There are moments in complex care that remind you exactly why finding the right support worker matters.

Recently, I sat down with Leanne Knowles, one of our dedicated support workers, and Hannah, who she has supported for the past three years. What stood out wasn't just how much Hannah has achieved, it was the relationship they have built together.

When they first met at a local gym for an informal meet and greet, both admitted they were feeling nervous.

Hannah had experienced support that hadn't always been the right fit and wondered if this would be another disappointment. Leanne felt the same uncertainty that comes with meeting someone whose life you may become part of. Those nerves didn't last long.

"We spoke for over an hour," Leanne recalls. "We realised we had so much in common."

Hannah remembers knowing almost immediately that Leanne was going to be someone special. That first conversation laid the foundations for what has become a partnership built on trust, consistency and mutual respect.

A Journey Built on Trust

Leanne's route into care was shaped by personal experience. After fostering for 23 years, her former husband sustained an acquired brain injury, giving her first-hand insight into the importance of compassionate, person-centred support. Bringing together both experiences led her into complex care, where she has found a career that allows her to make a genuine difference every day.

Over the last three years, that difference has been clear to see. When they first met, Hannah described herself as shy and lacking confidence. Today, she is far more independent, more confident and much more willing to embrace new experiences. Leanne has seen that transformation first-hand.

"Hannah needs far fewer prompts now than when we first met," she explains. "She's become so much more capable and confident in doing things for herself."

Everyday Support That Creates Lasting Change

Their weeks are built around routines, goals and progression. Hannah volunteers every Wednesday morning, while the rest of the week is filled with activities that encourage independence, confidence and social inclusion. Alongside everyday support, they've shared countless experiences together, from trips to the beach and the cinema to photography, holidays and exploring new places.

One memory perfectly captures just how far Hannah has come. A few months after they began working together, Leanne suggested an overnight trip to Edinburgh Zoo. At the time, staying away from home felt overwhelming. Rather than pushing ahead, they took a step back, building confidence gradually until Hannah felt ready. Three years later, they have travelled abroad together, have more adventures planned and share a genuine love of exploring the world.

It wasn't one big breakthrough that made the difference. It was patience, consistency and trust.

Why the Right Match Matters

When asked why their partnership has worked so well, Leanne doesn't hesitate.

"It's the trust we've built. Communication has been so important, and we genuinely enjoy many of the same things. We both love photography, the beach, going to the cinema and making the most of life."

Consistency has also played a huge role. Seeing the same support worker week after week has allowed trust to grow naturally, creating a relationship where Hannah feels safe enough to challenge herself, knowing someone she trusts is there beside her.

It's a reminder that great support isn't simply about providing care. It's about understanding the individual, recognising when they need encouragement, when they need reassurance and when they're ready to take the next step.

Looking Ahead

When asked what she's most proud of, Leanne doesn't mention a particular holiday or achievement. Instead, she talks about the person Hannah has become.

"The biggest achievement is seeing the young woman she's grown into."

For anyone considering becoming a support worker, Leanne offers simple but powerful advice.

"You have to be willing to give 100% of yourself. Caring for someone is a privilege, and it should always be treated that way."

Stories like Leanne and Hannah's are a reminder that great complex care isn't measured by the number of hours of support provided. It's measured by confidence gained, independence achieved and lives changed. Sometimes, finding the right support worker doesn't just change someone's day. It changes what's possible.