Email payroll@priorityrecruitment.co.uk  (please only email once you have read the FAQ and below), or reply to your payslip; payslips@priorityrecruitment.co.uk 

If you have a query about the portal & how to use it, the guide might help.

If you need a UCAS or employment reference, please direct them to email Priority Recruitment at reference-request@priorityrecruitment.co.uk  .

Telephone references will not be given.  We typically complete references within 2 business days.  If you need to put a specific name, Use Kieron Smithson, Head of HR.

You will be paid on Friday the week after your shift(s).

Weeks run Monday-Sunday, so for example, if you work on a Wednesday night, you will get paid 9 days later. If your shift is on Sunday, you will get paid 5 days later.

Payslips will generally be available in the portal between Wednesday PM and Friday AM, however this can be up to 6pm Friday.  

The portal link is; https://priorityrecruitmentservices.evertime.co.uk/

The user guide for the portal is available here.

From 1st September 2024 payslips will come out from a new email address, please add payslips@priorityrecruitment.co.uk to your address book.  You can reply to the payslips email if you have a pay query.  

Holiday pay balances and requests are now made in the portal. 

https://priorityrecruitmentservices.evertime.co.uk/ The user guide for the portal is available here.

If you are on calculate and retain and want to request holiday pay, the cut off for guaranteed payment on Friday is 12:00 Tuesday*.  

Calculate & Retain

Your holiday pay is calculated weekly and added to your holiday pay pot, each weeks accrual is available for pay out from the following week.  There is no time limit to claiming, if you leave your balance of holiday pay will be paid out to you.  This will be the default holiday holiday pay model.

Calculate & Pay 

Your holiday pay is calculated and added to your payroll that week.  You will not accrue a pot of money, as it will be paid out instantly.  

To move to Calculate and Pay, please email payroll@prorityrecruitment.co.uk to request the change. Requests made after 12:00 on Tuesday* will be actioned the following week.   

*During certain weeks (bank holidays/christmas etc) there maybe changes to cut off dates, which will be communicated in advance.

Legally we cannot opt out for you, you must follow the process provided by Nest: https://www.nestpensions.org.uk/schemeweb/memberhelpcentre/opting-out/how-to-opt-out.html

As a PAYE employer, we keep all deductions transparent and limited strictly to what is required by law. We do not charge for uniforms, admin fees, or umbrella-style margins.

The deductions we make from your pay include:

✅ Statutory Deductions

These are required by HMRC and include:

• Income Tax (PAYE): Calculated based on your earnings and personal tax code.

• Employee National Insurance Contributions (NICs): Payable once your earnings pass the weekly or monthly threshold.

• Student Loan Repayments: If applicable, these are automatically deducted based on your earnings and loan plan.

• Pension Contributions: If you are enrolled in a workplace pension scheme, your contributions will be deducted unless you opt out.

✅ Court-Ordered Deductions (if applicable)

If we receive an official order (e.g. an Attachment of Earnings Order), deductions will be made from your pay in accordance with the legal instruction.

💡 Note: All deductions are variable and depend on your earnings and personal tax circumstances. You will always be able to see a full breakdown of any deductions on your payslip.

If you have any questions about your deductions or payslip, just let us know—we’re happy to help.

If you have previously been signed up to Umbrella, then you can contact them with any relevant queries at 01625 546 610.

We will also be linking to various resources here: https://linktr.ee/priorityworkers