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Retail & Sales

Job

Location: Brentford Salary: £25000 - £30000 per annum, Benefits: Uncapped Commission
Sector: Retail & Sales Type: Permanent - Full Time
Contact: Jade Church Published: 30 days ago
Call Centre Team Leader 
Brentford 
Sal - Up to £30K + Uncapped Commission 

We are partnered with an exciting nationwide Self Storage organisation with a market-leading proposition, looking to strengthen their team. Our client is a well-established and rapidly expanding business looking to recruit an experinced Call Centre Team Leader.

The contact centre is open Mon - Sun 8am to 8pm and staffed on a rota basis from a full team of five people working eight hours per shift.

About You:
  • Be a ‘chatterbox’ with a natural ability to build and maintain business relationships.
  • Be resilient and adaptable- however much experience you have you will be open to learn.
  • At least 2 years of proven work experience as Team Leader/ Supervisor within a Call Centre/Sales environment.
  • A good understanding of working with KPIs and conversion rates.
  • Excellent Leadership, Sales and People Management skills.
  • Excellent communication and interpersonal skills.
  • Well organized and self- driven individual with demonstrated ability to prioritize and effectively complete multiple tasks.
  • Proven ability to manage a team and deliver results.
  • Complaint handling experience and ability to deal with demanding customers and escalations
  • Be proficient in MS Office skills.
Responsibilities:
  • Lead and inspire a team of sales advisors to achieve individual/team KPIs and excellent level of customer satisfaction.
  • Complete performance reports and submit to Senior Management.
  • Work with the Management team to identify and deliver positive change and operational efficiencies.
  • Carry out regular performance reviews and set individual and group objectives by reviewing both live and recorded calls.
  • To develop staff through coaching, advice and motivational techniques to help the Call Centre team to maximise the potential for revenue development from both inbound and outbound calls.
  • Prioritise and manage Customer complaints in a professional and efficient manner and escalate to the right level of authority where necessary.
  • Chair and execute team meetings.
  • Demonstrate solid commercial awareness.
  • Assist the field sales team with securing larger contracts.
  • Carry out ad-hoc duties as assigned by the Line Manager and Senior Management.

Benefits:
  • An excellent career in a fast growing business
  • Training & Mentoring program for great career progression
  • Bi-Annual store bonus Scheme
  • Company Sick Pay
  • Access to exclusive perks via Perkbox membership
  • Long Service recognition