Location: Marylebone Salary: £19000 - £21000 per annum, Benefits: OTE up to £23,000
Sector: Retail & Sales Specialism:
Type: Permanent - Full Time Contact: Chris Thomson
Assistant Manager
Luxury Brands
Career Progression
Basic salary £19,000 - £21,000, plus up to 10% bonus, and other excellent benefits including 33 days holiday per year and a very generous staff discount.
This is a fantastic opportunity to join a business that is the leader in their retail sector. They are a specialist in their field and therefore require someone who has a real passion for delivering that first-class customer experience every time.
The Company:
Our client is a leading specialist retailer who trades from a number of stores throughout the UK.  For nearly 100 years their products have been sold on an international basis and are at the cutting edge of lifestyle and design. They have a very loyal customer following and are adding to their customer base all the time by virtue of their innovative stores.  If you are a fan of Gordon, Nigella and Jamie then this could be for you (no you don't need to be a Michelin starred chef!)
Job Role - Assistant Manager - Speciality Retailer:
As the Assistant Manager, you will be responsible for the operational efficiency of the store to surpass sales targets and deliver a range of other key performance indicators. A key part of your role will be developing your team to ensure excellent customer service and sales focus, while maintaining the highest retail standards.
Key responsibilities:
Customer Service:
Ensuring that at all times high standards of customer service are maintained by themselves and their team, demonstrating integrity and adaptability to ensure customer’s needs are met.
Responsible for ensuring staffing levels are adequate and that staff are fully trained with all training documented.
Actively manage performance consistently and seeking support and advice from the Store and Area Manager (and HR) where appropriate.
Merchandising/Visual Display:
Responsible for maintaining a well merchandised store, fresh, eye catching displays, key focal points that are in stock at eye level, regularly changed.
The management team are responsible for future planning of activity for the store, directly impacting on Store performance i.e. Sale planning, stock takes, internal and external marketing.
Responsible for ensuring daily tasks are conducted; tidying, restocking, processing of returns and ensuing in unusual circumstances/emergencies these are managed professionally and effectively, communicating to the Area Manager the reason for the emergency/issue as soon as possible.
Key Attributes - Assistant Manager - Speciality Retailer:
You will already have a strong established supervisory or management background in retail, successfully managing small / medium turnover, customer focussed operations. The successful candidate will ideally be from a consultative sales background within the retail sector.
This is very much a hands-on role and therefore requires an experienced manager with previous experience in a similar role. You will also need to have:
  • Knowledge and experience of retail, preferably home, interiors, kitchen, dining ware
  • Strong merchandising capability
  • Creative marketing/promotional ideas
  • Excellent customer service skills
  • The ability to work to deadlines
  • The ability to continuously learn and share information with others
  • Technically adaptability
  • An adaptable and flexible attitude to ensure not only the store but company objectives are achieved
  • An excellent understanding of the company values
  • Good interpersonal skills, strong communication skills and the ability to lead a team