Call Centre Sales Advisor
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| Job Type | Permanent Full Time |
| Location | Brentford |
| Area | London, England |
| Sector | Retail & Sales |
| Salary | £22000 per annum |
| Start Date | ASAP |
| Advertiser | Daniel Clooney |
| Job Ref | HG-11-8 |
| Job Views | 387 |
- Description
- Call Centre Sales Advisor
Brentford
Basic £22,000, OTE £28,000, scheme is uncapped.- Do you work in a large boring office? Need a change?
- Want to work in a solid industry with no Covid redundancies?
- Frustrated at only outbound calling?
- Does one day at work seem to last 3 weeks?
- Don’t want to work past 6pm?
We are looking for talented, high-energy, multi-skilled people to take on a role with passion. It is imperative that you have a PASSION for GREAT service, whilst also being confident to close sales.
You will be responsible for;- Taking inbound enquiries, providing an excellent level of customer service.
- Explain the product / service in terms that the customer can understand, helping them to make an informed decision.
- Gaining commitment by way of a refundable deposit.
- Making appointments for customers to come into one of the local locations.
- Speak to customers the length and breadth of the UK.
- Ensure all information is documented efficiently into the CRM, and accurately in line with Client & GDPR guidelines
- Call back customers at agreed times to provide the best service
- Assist with performance reporting.
- Escalate complaints to the appropriate line of authority.
- Comply with all Health and Safety Legislation.
- Any other tasks assigned by the Line Manager and Senior Management.
The right candidate will have;- Able to work between 8:30-6PM Monday-Friday, 9-5:30 Saturday and 10-4 Sundays and bank holidays. 5 days over 7 shift pattern.
- Flexibility to work 1 weekend in 4 (or more if that suits you).
- Telephone-based customer service experience, maybe even some sales experience too?
- Clear communication style, able to work well over the phone and on emails
- Self-motivation, don’t need someone on your should pushing you every 5 minutes
- Excellent listening skills, able to absorb the customers’ requirements
- Be a problem solver, having a passion for reaching a successful resolution
- Be able to confidently introduce new products to customers
- Strong organisational skills
- Absolute PASSION for delivering GREAT customer service
- Excellent IT skills, comfortable learning new programs and systems
- Able to work in a small team (currently less than 10)
Good to have but not essential;- Sales Experience
What the successful candidates will receive;- No late nights- the latest finish time is 6pm
- Learning and development
- Opportunities for progression
- Personal commission program
- Job security- no layoffs through Covid
- Opportunity to work in a friendly team, that works together to achieve goals
