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Job

Location: Manchester City Centre Salary: £20k - 22k per year + OTE £24-£30k
Sector: Retail & Sales Specialism:
Type: Permanent Contact: Chris Thomson

Telesales

Basic salary + Bonus, Mon-Fri (no late nights).

A position has been created within this fresh & dynamic business, operating in growth market sectors. 

Experience & personality traits required:

  • Flexible, hardworking attitude
  • Must have a “thick skin” and robust attitude, able to cope with setbacks and move forwards
  • Demonstrable track record of excelling in telesales &/or account management
  • Excellent communication (written & verbal) and listening skills
  • Lack of phone fear, must be able to pickup phone and make calls
  • Self-starter, able to motivate self without someone on your shoulder
  • Team player, whilst also ability to operate independently, making relevant decisions as needed
  • Ability to display and provide examples of skills in negotiation, communication, active listening and a sound commercial acumen
  • Experience in retail or hospitality would be advantageous but not essential

What this Job Role doesn’t have:

Wrap up time targets

Micro Management of KPIS

Weekend work

Telesales – Job Role:

  • Utilise the inhouse systems to accurately and effectively process sales in a compliant manner
  • Deliver market leading customer service
  • Maximise sales by up-selling other products from the portfolio
  • Stay up to date with customer requirements, utilising CRM for effective contact points
  • Upsell and cross sell services and product throughout the active base
  • Utilise the existing customer base to generate sales
  • Utilise rapport to build strong & lasting customer relationships
  • Able to balance the needs of sales targets and the need to effectively maintain the system & data tracking
  • Be the point of escalation for customer queries, owning that problem through to resolution

Rewards:

  • Basic salary + Bonus structure (paid monthly)
  • Monday-Friday office hours, no late nights
  • Bank Holidays off
  • Opportunity to grow your role & develop within the company
  • A positive friendly working environment in a successful business with excellent growth plans