Location: Crewe Salary: £28k - 30k per year + Bonus
Sector: Retail & Sales, Senior Appointments, Head Office & Support Specialism:
Type: Permanent Contact: Kieron Smithson

Team Leader B2B Telesales Account Manager

Basic salary £28-30K OTE £35-40K achievable & realistic

A position has been created within this stable well-established business, in addition to ongoing success they have been able to significantly increase their product portfolio & scope therefore are looking to expand the team to capitalise on this.  An internationally owned, nationally recognised brand with market leading products, sold via an extensive customer network, due to expansion & progression within the existing team they are now looking for a Team Leader to manage a small B2B Telesales Account Management Team, able to conduct team management activities whilst also managing a small portfolio of accounts themselves.

Team Leader B2B Telesales Account Manager – Job Role:

  • Lead a team initially comprised of 2-3 people
  • Deliver consistent performance and growth, allowing the team to grow
  • As Team Leader, support, train and coach your team as required
  • Conduct basic management tasks (reviews, manage sickness, performance etc)
  • Work with HR & senior managers to ensure the team stays at full strength, recruiting as required
  • Be the point of escalation for customer queries, owning that problem through to resolution
  • Utilise the inhouse systems to accurately and effectively process sales in a compliant manner
  • Maximise sales by up-selling other products from the portfolio
  • Stay up to date with customer requirements, utilising CRM for effective contact points
  • Upsell and cross sell services and product portfolio throughout the active base
  • Deliver market leading customer service
  • Utilise the large customer database to consistently hit sales targets
  • Utilise rapport to build strong & lasting customer relationships
  • Able to balance the needs of call volume targets and the need to complete paperwork, deliver great service & manage your team

Experience & personality traits required:

  • Flexible, hardworking attitude
  • Demonstrable track record in managing a team of people in a sales environment
  • Must have a “thick skin” and robust attitude, able to cope with setbacks and move forwards
  • Demonstrable track record of excelling in telesales &/or account management 
  • Great time management skills, juggling personal and team time requriements
  • Excellent communication (written & verbal) and listening skills
  • Lack of phone fear, must be able to pickup phone and make calls
  • Self-starter, able to motivate self without someone on your shoulder
  • Able to communicate at all corporate levels, developing business opportunities with other areas of this business
  • Team player, whilst also ability to operate independently, making commercial business decisions as needed
  • Ability to display and provide examples of skills in negotiation, communication, active listening and a sound commercial acumen.
  • Previous mobile telecoms / fixed line / IT sales experience would advantageous but not essential

A full & comprehensive training program is provided both onsite and with suppliers and full support is provided throughout the role.


  • £28-30K basic salary
  • Realistic and achievable bonus structure taking you up to a potential 35K (however is uncapped with a high acheiver reward package)
  • Monday-Friday office hours, no late nights
  • Multiple opportunities for progression through various channels in the business
  • Free parking
  • A positive working environment in a successful business with excellent growth plans

Office is located in the Crewe area.