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HR, L&D and Head Office

Job

Location: Southport Salary: £18000 - £20000 per annum, Benefits: Plus Bonus and Benefits
Sector: HR, L&D and Head Office Type: Permanent - Full Time
Contact: Chris Thomson Published: 21 days ago
Customer Service Advisor | Southport - Head Office Based
Competitive Salary between £18,000 to £20,000 per annum
Full time position operating weekdays
Fantastic Employee Benefits and Healthcare Scheme
Generous Company Pension Scheme
A brilliant staff discount on beautiful furniture
Opportunities for BONUS throughout the year!
 
What We Do... 
We are passionate about supplying high quality and stylish furniture that is right for the customer and their home - in a way that is deserving of recommendation!
 
Why Stokers? 
We are one of the largest and most successful family owned retail groups in the UK. We have been established since 1895. During this time, the business has acquired all of its retail properties so you can look forward to a secure future, an exciting and supportive network with great opportunities.
 
The Job - Is It Right For You?
You’ll be assisting an established customer services team 5 days a week, Monday through to Friday. 
The main purpose of this role is to provide an exceptional service to our Customers, going the extra mile to ensure they receive service worthy of a recommendation.  We’re telephone based and provide workplace training to ensure your skills are up to date.   There will be a level of administration within the role too.
Are You Right For Us?
As with all our positions, fantastic customer service skills are a must as you’ll be part of the initial contact where something could have gone wrong for the customer.  You’ll be part of an engaged and motivated team who excel at what they do and enjoy it at the same time!
 
So to be part of our team you will need:


- Excellent communication skills.
- Experience in a similar position.
- An empathetic and practical way of thinking and working.
- IT systems and administration skills, specifically excel and word are essential.
- Excellent attention to detail.

The successful candidate will be rewarded with a competitive salary, excellent benefits and the opportunity to join a strong family business and local brand with aspirations for the future.
 
If you feel you have the right skills, experience and attitude to be a successful Customer Services Advisor we want to hear from you today.