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Job

Location: Crewe Salary: £18000 - £25000 per annum
Sector: Retail & Sales Type: Permanent - Part Time
Contact: Kieron Smithson Published: 9 days ago
Home Based TelesalesCheshire/Staffordshire area preferred
12-40 hours per week

We are looking for Call Centre Agents to work in a new and varied role.
  • Are you tired of trekking into an office?
  • Bored of taking the same call, 150 times a day?
  • Frustrated at only outbound calling?
  • Does one day at work seem to last 3 weeks?
Then read on…..

We are looking for talented, high energy, multi skilled people to take on a new role with passion.  It is imperative that you have a PASSION for GREAT service, whilst also being confident to close sales.  Our client has successfully moved to a home working model during lockdown and due to excellent client relationships is now in a position to expand, servicing existing clients in new and varied areas. 
You will be responsible for;
  • Making appointments for customers, direct into the clients systems. Ensuring mutual convenient availability. 
  • Ensure all information is documented efficiently, accurately in line with Client & GDPR guidelines
  • Taking inbound service calls from customers covering a broad range of topics for a range of clients, able to answer the phone in the appropriate brand name & style every time
  • Demonstrate passion for world class service by reaching for a solution on every call
  • Conduct outbound sales programs under client banner with existing customers
  • Call existing customers due renewals of their current service agreement
  • Engage with customers over multiple technology platforms (for example live chat, messenger etc)
  • Redirect calls to relevant departments, ensuring the call is handed off smoothly and professionally and the customer understands why they need to be transferred
 
The right candidate will have;
  • Flexibility! We aim to plan rota’s 2 weeks in advance, but they can flex between 12 (guaranteed) and 40! Monday to Friday can be 8am-8PM and Saturdays can be 8am-5pm.
  • Customer service AND sales experience. Telephone experience preferred, but all backgrounds considered
  • Clear communication style, able to work well over the phone and on text chat
  • Self-motivation, able to work alone in a productive manner
  • Excellent listening skills, able to absorb the customers input / issues
  • Be a problem solver, having a passion for reaching a successful resolution
  • A home office environment – all hardware will be supplied – but you need the space to work effectively in
  • Be able to confidently introduce new products to customers
  • Strong organisational skills
  • Absolute PASSION for delivering GREAT customer service
  • Excellent IT skills, comfortable learning new programs and systems
 
Good to have but not essential;
  • Experience inside the automotive industry
  • Passion for cars
 
What the successful candidates will receive;
  • Engaged support with industry leading training and support package
  • Broad reward package including monthly commissions, quarterly rewards & long service awards
  • Significant opportunity for progression
  • Known busy periods with upto 40 hours per week
  • Flexible benefits scheme including travel/life insurance, health plans and holiday purchase options
  • Fantastic annual holiday allocation which grows annually
  • Full IT setup including laptop, headset etc.
    Please note we cannot provide furniture/chairs etc.

£18,000 (full time salary, pro rata'd against hours worked - 12hrs minimum) 
£25,000 OTE (full time, pro rata'd)

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