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Job

Location: Waltham Cross Salary: £45000 - £50000 per annum, Benefits: OTE £55-£60k
Sector: Retail & Sales Specialism:
Type: Permanent - Full Time Contact: Chris Thomson
Customer Care Manager (After Sales)
North London
Basic £45,000 - £50,000 (OTE £55,000 - £60,000)
Permanent, Full-time

Priority Recruitment are looking for an experienced Customer Care Manager (after-sales) for a luxury, family owned, and operated retail business based just outside the M25 in Waltham Cross.

The purpose of this role is to ensure that this 100-year-old business delivers world-class service to their loyal customer base (consistently) during and after their in-store experience.

Responsibilities:
- The management and control of Service Technicians and an After-Sales Team to enable the Department to operate effectively and efficiently.
- To deal with customers, both face to face and over the telephone to resolve queries, complaints and other related issues surrounding their furniture purchases as speedily as possible.
- To identify the precise nature of customer complaints/issues
- Work very closely with the Buying and Sales team to identify potential quality control issues which may arise.
 
This role is varied and will be perfect for someone who is looking for a hands on, front-line position in a business where you will be a true brand ambasssador and see an unprecedented amount of autonomy. You will be expected to work independently whilst keeping the values of the luxury brand at the centre of everything you do.

Basic salary £45,000 – £50,000, OTE up to £60,000

Flexibility is required with respect to working hours, this is a permanent full-time position and the needs of the business will require working some Saturdays.