Location: Leominster Salary: £20000 - £30000 per annum
Sector: IT Specialism:
Type: Permanent - Full Time Contact: Mia McNiff
MandM Direct Ltd has a unique and exciting opportunity for a Software Support Analyst. Reporting to the IT Operations Manager, you will work within a multi-disciplined Production Support team.
If you're looking for an exciting role using cutting edge technology where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.
You will be primarily responsible for the support, maintenance and development of internal and external software solutions, in line with our technology roadmap. Working with the latest infrastructure technologies both on premise and within the cloud, as new technologies are considered, you would assist in the assessment of their suitability for our business needs
This is not a software development role; the software support analyst works more withinconfiguration, scripting, integration and implementation.
What's in it for you…
  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…
Technical Skills:
We would need you to already have:
  • Strong investigative and analytical skills and proficient in their use to resolve customer, systems, software and data problems/queries
  • Experience in querying, extracting and manipulating data from log and Database sources
  • Strong technical acumen and skills to troubleshoot non-functional (performance, security, etc.) and functional issues, with more experience of databases, WEB services and APIs
  • Experience in working with and configuring infrastructure services; TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration totroubleshooting
  • Experienced in project and task delivery in a technical environment, through the full change lifecycle; understanding requirements, task identification and elicitation, complexity estimation, planning, delivery and support once into a production environment
  • Able to create technical documentation (e.g. procedures and work instructions etc.).
To strengthen your application, it would be desirable if you have
Experience in the following:
  • Strong investigative and analytical skills and proficient in their use to resolve customer, systems, software and data problems/queries
  • Software Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment)
  • Microsoft SQL Databases (querying, exporting, importing data)
  • Microsoft IIS and .NET
  • Microsoft Server Operating Systems
  • Linux, UNIX and open source products
  • Creating, updating and tuning PowerShell scripts
  • Working with third parties to implement software solutions and platforms
  • Virtual Desktop environments
Knowledge of the following:
  • Automation and scripting languages
  • Agile and waterfall delivery methodologies
Personal Skills:
To work as a Software Analyst, you will be the type of person who demonstrates:
  • Systematic/methodical approach to work and problem solving
  • Confident and able to investigate/solve complex problems
  • Driven by results, completing work on time and budget
  • Works collaboratively and flexibly with others to provide solutions and meet objectives
  • Able to effectively prioritise and efficiently multitask
  • Willing to work out of hours as a part of a rostered on call support team
  • Communicates clearly and concisely to a variety of audiences, inside and outside the organisation
  • Continual development and improvement of skill set, knowledge and understanding, both insideand outside of the workplace technology.
Working as a Software Analyst you will be working with the following technologies:
  • Google Cloud Platform (GCP – IaaS, PaaS & SaaS)
  • Microsoft Server OS: Server 2003, 2008, 2012 and 2016
  • Microsoft Active Directory services: 2012 and 2016
  • Microsoft IIS (7.5+)
  • Microsoft SQL (2005, 2008 and 2012)
  • Linux: Redhat & CentOS
  • Linux: Scripting, Automation and CRON
  • G-suite Enterprise.
Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practises, self-development, and open-mindedness. You’ll need to be self-motivated showing a personal responsibility for tasks and like working on a variety of projects
Hours of work:
9.00am – 5.00pm, Monday – Friday.
When you'll hear after applying:
We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.