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Job

Location: Milton Keynes Salary: £25000 - £32500 per annum
Sector: I.T. Type: Permanent
Contact: Grahame Morrison Published: 15 days ago
You will be an IT Field Support and part of the Field Support Team that is based in Milton Keynes. This position will be a mixture of client site day visits, client site cover for Mirus Engineers and Milton Keynes office based. Clients are within a 50-mile radius of Milton Keynes. The key responsibility for an IT Field Support is to attend client sites and perform break-fix maintenance for all reported issues. You are also expected to respond to reactive issues and complete the successful installation of both software and hardware to meet client requirements.
For this you will have -
Essential:
  • 2+ years’ experience as an Engineer providing IT support to SME’s;
  • Familiar with working to SLA’s to meet both customer and contract requirements;
  • Troubleshooting experience to an intermediate level;
  • Experience of supporting multi-site clients.
Desirable:
  • VoIP Telephony;
  • Mac Support Experience;
  • ITIL v3 Foundation;
  • Qualified to at least one of the following - MCSA: Windows Server 2012/2016 or MCSA: Office365 or MCSA: Cloud Platform, CCNA (Switching and routing) or VMware Certified Professional 6.5 - Data Center Virtualization (VCP6.5-DCV).
Technical Skills
  • Windows Server Technologies (2008/2012/2016).
  • Exchange (2010/2013/2016.
  • VMware / Hyper-V.
  • PC / Server Hardware.
  • Active Directory.
  • Firewalls (ideally SonicWall) and Routers.
  • Backup Technologies (Backup Exec, Veeam etc.).
  • Networking, including DNA, DHCP.
  • NAS and Storage Technologies.

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